Terms & Conditions

Please read our terms and conditions carefully. When you make a purchase on this online store you agree to these terms.

In these terms and conditions ‘Network Webcams’, ‘we’ or ‘us’ means NW Systems Group Limited the owner and operator of this website. ‘You’ or ‘the customer’ means you, the person buying the goods on www.networkwebcams.com.

Order Cancellation

You have the right to cancel your order and return purchased items subject to the following conditions and procedures:
  • You may cancel your order at any time before the products are dispatched, without charge. A full refund will be given if you have already paid.
  • Once the products have been dispatched to you, you may, up to seven working days from the date delivery to you took place, return to us any unopened item for a full refund of the purchase price minus the cost we initially incurred for the delivery to you (regardless of whether we initially charged you for delivery).
  • In order to return an item on this basis you must contact us on +44 (0) 151 633 2111 and quote our invoice number (or Order ID). You will then be given a Return Authorization Number (RAN). This number must be visibly shown on the package to be returned. Items that are returned to us unannounced or without our RAN displayed will be rejected and no refund will be given.
  • Returned items must reach us in stock condition, i.e. unmarked, unopened, unused and undamaged. Any factory seals must be intact. If a returned item reaches us outside the seven day return period or if the item reaches us marked, opened, used, damaged or with broken seals, we may reject it and no refund may be given.
  • The return of an item (including the associated costs and risk of damage during transport) is your responsibility. Items must be returned to the address shown as the Return Address below unless otherwise instructed at the time of RAN issue.

Warranty

All items purchased carry a manufacturer's warranty only. Network Webcams does not provide or sell extended warranty policies. If you wish to check the warranty period on a product, please call us on +44 (0) 151 633 2111 for assistance.

Returns Policy & Procedure

Items purchased can be returned in accordance with the following terms and conditions only:

  • Items that arrive in a damaged state must be rejected. We will send you the item(s) purchased on a new shipment. See below under the heading ‘Damaged on Arrival’ for the applicable terms & conditions.
  • Items that go faulty within one month of purchase may be returned for a replacement or refund under manufacturer’s warranty. See below under the heading ‘Return of an Item Faulty within One Month’ for the applicable terms & conditions.
  • Items that go faulty after one month of purchase may be returned for a replacement or repair under manufacturer’s warranty. See below under the heading ‘Return of an Item Faulty after One Month’ for the applicable terms & conditions.
  • Any items returned to us not in accordance with these terms & conditions will be rejected and no refund, replacement or repair will be provided.

Damaged on Arrival

Items that are damaged on arrival should be rejected and returned to us in accordance with the following terms and procedure:

  • We require that you inspect the packaging and goods inside for visible damage upon delivery. If damage is evident, you must reject the goods and request the driver to return the shipment to us. Do not sign for goods without inspecting them.
  • Once the damaged item(s) reaches us we will send you a new unit(s) on another shipment.
  • Visibly damaged items and items delivered in visibly damaged packaging or boxes cannot be returned once accepted and signed for.

Return of a faulty item within one month of delivery

Items that go faulty within one month from the date of delivery can be returned to us for a replacement or refund subject to the following terms and conditions:

  • The replacement, refund or repair of a faulty item is subject to the warranty terms of the manufacturer. Network Webcams does not provide or sell any extended warranties. Network Webcams will facilitate a warranty claim and helps its customers to exercise their rights. Network Webcams cannot and will not guarantee that a warranty claim will be successful. The decision whether a warranty claim is accepted lies with the manufacturer.
  • Before returning a product as faulty we ask you to contact us on +44 (0) 151 633 2111 to discuss a possible resolution to the problem with our technical department. If our technical department is unable to deal with the problem we may contact the manufacturer on your behalf for further advice.
  • Regarding items that go faulty within one month of the delivery date the customer may, as an alternative to requesting a replacement unit, request a refund of the purchase price. On receipt of such request we will credit / refund the amount of the purchase price minus the cost we initially incurred for the delivery to you (regardless of whether we initially charged you for delivery). A refund / credit will only be given after the manufacturer has come to a decision whether the warranty claim will be accepted.
  • To return a faulty unit you must contact us on +44 (0) 151 633 2111 to obtain a Returns Authorization Number (RAN).
  • Upon issuing you with a returns number a returns form will be emailed to you. This form (including the RAN) must be attached to the item to be returned. Items without this form attached will be rejected.
  • The return of an item (including the associated carrier or postal costs and risk of damage during transport) is your responsibility. Items must be returned to the address shown as the Return Address below unless otherwise instructed at the time of RAN issue.
  • The faulty item must reach us complete, including all parts and packaging.
  • Upon receipt of the faulty item we will contact the manufacturer and raise your warranty claim. The decision whether your warranty claim is accepted lies with the manufacturer. We will liaise with the manufacturer about your warranty claim and inform you of their response(s) and decision.
  • Network Webcams is not responsible for the response(s) or decision(s) made by the manufacturer. Neither is Network Webcams responsible for the amount of time it takes to process your warranty claim. The decision whether a warranty claim is accepted lies with the manufacturer.
  • If the manufacturer accepts your claim and decides that a replacement unit or repair can be issued under warranty, we will ship such replacement or repaired unit as soon as it is possible. Our shipping charges for sending the replacement unit to you will be in accordance with the shipping charges valid and published on www.networkwebcams.com at the time of shipment. Any such shipping charges (and any applicable taxes) must be paid prior to Network Webcams sending the goods to you.

In cases where:

- an item was returned to us as faulty but no fault could be found, or
- the fault is not covered by a manufacturer’s warranty, or
- the warranty claim was not accepted by the manufacturer,

we reserve the right to charge you £35 (excluding any applicable taxes) for assisting you with your warranty claim plus any charges we incur for handling or shipping the item as well as any amounts the manufacturer may charge for processing your warranty claim. Examples of faults that may not be covered by a manufacturer’s warranty are faults caused by fire, accidents, criminal attack, neglect, incorrect installation or improper use. The fault may also not be covered because of expiry of the manufacturer’s warranty period. Before returning a faulty item, always make sure the fault is covered by a manufacturer’s warranty. If unsure, contact us +44 (0) 151 633 2111 for further help. If we cannot advise you, we may refer you directly to the manufacturer.

Return of a faulty item more than one month after delivery

Items that go faulty after one month from the date of delivery can be returned to us for a replacement or repair subject to the following terms and conditions:

  • The replacement or repair of a faulty item is subject to the warranty terms of the manufacturer. Network Webcams does not provide or sell any extended warranties. Network Webcams will facilitate a warranty claim and helps its customer to exercise their rights. Network Webcams cannot and will not guarantee that a warranty claim will be successful. The decision whether a warranty claim is accepted lies with the manufacturer.
  • Before returning a product as faulty we ask you to contact us on +44 (0) 151 633 2111 to discuss a possible resolution to the problem with our technical department. If our technical department is unable to deal with the problem we may have to contact the manufacturer for further advice.
  • To return a faulty unit you must contact us on +44 (0) 151 633 2111 to obtain a Returns Authorization Number (RAN).
  • Upon issuing you with a returns number a returns form will be emailed to you. This form (including the RAN) must be attached to the item to be returned. Items without this form attached will be rejected.
  • The return of the faulty item is your responsibility, including the associated carrier or postal costs and the risk of damage during transport. The item must reach us complete with all parts and packaging. The faulty item must be returned to the address shown as the Return Address below unless otherwise instructed at the time of RAN issue.
  • The faulty item must reach us complete, including all parts and packaging.
  • Upon receipt of the faulty item we will contact the manufacturer and raise your warranty claim. The decision whether your warranty claim is accepted lies with the manufacturer. We will liaise with the manufacturer about your warranty claim and inform you of their response(s) and decision.
  • Network Webcams is not responsible for the response(s), decision(s) and/ or repairs made by the manufacturer or their associates. Neither is Network Webcams responsible for the amount of time it takes to process your warranty claim. The decision whether a warranty claim is accepted lies with the manufacturer.
  • If the manufacturer accepts your claim and decides that a replacement unit or repair can be issued under warranty, we will ship such replacement or repaired unit as soon as it is possible. Our shipping charges for sending the replacement unit to you will be in accordance with the shipping charges valid and published on www.networkwebcams.com at the time of shipment. Any such shipping charges (and any applicable taxes) must be paid prior to Network Webcams sending the goods to you.

In cases where:

- an item was returned to us as faulty but no fault could be found, or
- the fault is not covered by a manufacturer’s warranty, or
- the warranty claim was not accepted by the manufacturer,

we reserve the right to charge you £35 (excluding any applicable taxes) for assisting you with your warranty claim plus any charges we incur for handling or shipping the item as well as any amounts the manufacturer may charge for processing your warranty claim. Examples of faults that may not be covered by a manufacturer’s warranty are faults caused by fire, accidents, criminal attack, neglect, incorrect installation or improper use. The fault may also not be covered because of expiry of the manufacturer’s warranty period. Before returning a faulty item, always make sure the fault is covered by a manufacturer’s warranty. If unsure, contact us +44 (0) 151 633 2111 for further help. If we cannot advise you, we may refer you directly to the manufacturer.

Return Address:

Return address is advised on a case by case basis. Returns are accepted only on normal working days and between 9am and 5pm.

Tel: +44 (0) 151 633 2111
Fax: +44 (0) 151 633 2300
Opening hours: 9am - 6pm GMT

Conditions of Use

Network Webcams and its associates provide their services to you subject to the following conditions. If you visit or use this website, you accept these conditions. Please read them carefully.

Privacy

Please read our Privacy Notice, which also governs your visit to our website, to understand our practices.

Electronic communications

When you visit www.networkwebcams.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. If you do not want to receive e-mail(s) from us in the future, please let us know by sending an email to us at enquiries at networkwebcams dot com telling us that you do not want to receive e-mail from our company.

Copyright

All content included on this website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Network Webcams or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this website is the exclusive property of Network Webcams, with copyright authorship for this collection by Network Webcams, and protected by United States and international copyright laws. The software application provider and author for "Magento", is used under the GNU GENERAL PUBLIC LICENSE and all original authorship and credit for Magento remains the intellectual rights of www.magento.com.

Pricing

We cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Trademarks

NW Systems Group Limited's trademarks and trade dress may not be used in connection with any product or service that is not www.networkwebcams.com, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits NW Systems Group Limited. All other trademarks not owned by NW Systems Group Limited or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by NW Systems Group Limited or its associated websites, companies or subsidiaries.

License and website access

NW Systems Group Limited grants you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of NW Systems Group Limited. This license does not include any resale or commercial use of this website or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without express written consent of NW Systems Group Limited. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or forms) of NW Systems Group Limited and our associates without express written consent. You may not use any meta tags or any other "hidden text": utilising NW Systems Group Limited' name or trademarks without the express written consent of NW Systems Group Limited. Any unauthorized use terminates the permission or license granted by www.networkwebcams.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of www.networkwebcams.com so long as the link does not portray www.networkwebcams.com, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any NW Systems Group Limited logo or other proprietary graphic or trademark as part of the link without express written permission.

Your membership account

If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. NW Systems Group Limited and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, comments, emails, and other content

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam": You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. NW Systems Group Limited reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant NW Systems Group Limited and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicenseable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant NW Systems Group Limited and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify NW Systems Group Limited or its associates for all claims resulting from content you supply. NW Systems Group Limited has the right but not the obligation to monitor and edit or remove any activity or content. NW Systems Group Limited takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of loss

All items purchased from www.networkwebcams.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

Product descriptions

NW Systems Group Limited and its associates attempt to be as accurate as possible. However, NW Systems Group Limited does not warrant that product descriptions or other content of this website is accurate, complete, reliable, current, or error-free. If a product offered by NW Systems Group Limited itself is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS WEBSITE IS PROVIDED BY NW Systems Group Limited. ON AN "AS IS" AND "AS AVAILABLE" BASIS. NW Systems Group Limited. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, NW Systems Group Limited. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. NW Systems Group Limited. DOES NOT WARRANT THAT THIS WEBSITE, ITS SERVERS, OR E-MAIL SENT FROM WWW.NETWORKWEBCAMS.COM ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NW Systems Group Limited MAY MAKE CHANGES TO THE MATERIALS AT THIS WEBSITE. NW Systems Group Limited. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN UNITED STATES LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

THIS WEBSITE IS ADMINISTERED BY NW Systems Group Limited FROM ITS OFFICES IN NEW YORK. NW Systems Group Limited MAKES NO REPRESENTATION THAT MATERIAL AT THIS WEBSITE ARE APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE US, AND ACCESS TO THEM FROM TERRITORIES WHERE THEIR CONTENTS ARE ILLEGAL OR PROHIBITED. YOU MAY NOT USE, EXPORT, OR RE-EXPORT THE MATERIALS AT THIS WEBSITE OR ANY COPY OR ADAPTATION IN VIOLATION OF ANY APPLICABLE LAWS OR REGULATIONS INCLUDING WITHOUT LIMITATION US EXPORT LAWS AND REGULATIONS. IF YOU TO CHOOSE TO ACCESS THIS WEBSITE FROM OUTSIDE THE UNITED STATES, YOU DO SO ON YOUR OWN INITIATIVE AND ARE RESPONSIBLE FOR COMPLIANCE WITH APPLICABLE LOCAL LAWS.

This disclaimer does not affect your statutory rights as a consumer.

Applicable law

By visiting www.NetworkWebcams.com, you agree that the laws of the UK, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and NetworkWebcams.com or its associates.

Disputes

Any dispute relating in any way to your visit to NetworkWebcams.com or to products you purchase through NetworkWebcams.com shall be submitted to confidential arbitration in the UK, except that, to the extent you have in any manner violated or threatened to violate NetworkWebcams.com intellectual property rights, NW Systems Group Limited may seek injunctive or other appropriate relief in any court in the UK, and you consent to exclusive jurisdiction and venue in such courts. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Website policies, modification, and severability

Please review our other policies, such as our privacy notice and security policy, posted on this website. These policies also govern your visit to www.networkwebcams.com. We reserve the right to make changes to our website, policies, and these Conditions of Use at any time by updating the www.networkwebcams.com website. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Questions

Questions regarding our Terms and Conditions, Privacy notice or Security policy, or other policy related material can be directed to our support staff by clicking on the Contact Us link in the side menu. Or you can email us on enquiries at networkwebcams dot com.

These terms and conditions were last revised February 29th, 2012. The terms and conditions applicable to your purchase are the terms and conditions applicable at the time of your purchase.

These terms and conditions do not affect your statutory rights as a consumer.