Free Technical Helpdesk Support

Our technical helpdesk provides first-class support.

When contacting us for support please have your order reference number ready. This is found on your order confirmation and invoice. This will enable us to help you swiftly.

Helpdesk opening hours:

EST  Monday to Friday 08:30 to 17:30 hours UK time

The helpdesk is not available at weekends and on UK bank holidays.

Helpdesk support information

Our Free Technical Helpdesk Support is subject to the following terms and conditions:

By making use our free technical support service you automatically accept these terms and conditions. If you do not wish to accept these terms, then you should not make use of our helpdesk support.

This service is freely provided to help our customers overcome any initial configuration or installation problems and to assist with troubleshooting in case an issue has arisen over time.

The amount of free technical support provided is at our discretion and we may limit or decline support requests.

You accept that the configuration and installation of a purchased item is your responsibility.

If you make use of our technical support helpdesk then you do so under the condition that the use of the advice, recommendations or support provided is at your own risk. We do not accept any responsibility or liability for damages, of whatever nature, in relation to the support provided.